Toyota’s US dealers stoical amid recall

(From the FT.com) Toyota’s 1,200 US dealers are putting a brave face on the recall of vehicles with potentially defective accelerator pedals and a freeze on sales of some of Toyota’s most popular models. “We have a lot of confidence in Toyota that they’ll expedite this recall and get on to bigger and better things,” said John Ball, sales manager at Tansky Sawmill Toyota, a dealership situated on the outskirts of Columbus, Ohio.

Cody Lusk, president of the American International Automobile Dealers Association, said “the priority at the moment is squarely on handling customer calls and answering any and all of their questions”. Toyota said on Friday that it expected to announce “a comprehensive remedy” soon.

Akio Toyoda, company president, apologized for the recall, Japanese broadcaster NHK reported on Friday. “We’re extremely sorry to have made customers uneasy,” Mr Toyoda said.

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